Despite the current health situation, our shipping times remain of 10 working days

NEOS Health Sàrl – 19, rue de l’Aérodrome – CH-1005 ECUVILLENS (Switzerland)
Email : Tél : +41 22 925 20 20


By placing an order, the customer confirms that they have read these terms and conditions and accepts them. SLIM SONIC (hereafter referred to as SLIM SONIC), reserves the right to modify these terms and conditions without notice. The terms and conditions in force at the time the order is placed shall apply.


The products may differ slightly from the illustrations in the presentation materials. These are provided for information purposes only.


Unless otherwise agreed, all orders will only be delivered once full payment has been received. We reserve the right to refuse an arrangement without explanation. Orders are final. No refunds will be given once the money has been paid. Prices exclude VAT and delivery.

The prices (selected currency) on the current price list shall apply on the e-store tab. When making a payment, please pay in the agreed currency. All bank charges shall be borne by the customer, who must specify this to the intermediary at the time of payment. The bank will then make the appropriate conversions so that the correct amount is paid into our account. Errors will lead to delayed delivery due to the need for additional payment.

Orders placed outside of Switzerland will be processed as imports (VAT, customs duties, processing fees, etc…). These taxes are invoiced directly by the customs authority in the buyer’s country of origin, and are therefore not included in our prices. It is up to the buyer to make prior enquiries about the import conditions in the destination country so as to avoid unpleasant surprises. The goods shall be declared at their actual value.


Orders are dispatched within 10 working days after receipt of the agreed payment. Please note that the products are stored in semi-finished form due to the choice of colours.

The average delivery time for our products is approx. 10 working days. We make every effort to ensure fast delivery but cannot rule out delays that are out of our control (e.g. shipping). No claims for damages may be made in the event of late delivery. The order cannot be cancelled.

For orders placed outside of Switzerland, the buyer is responsible for paying customs duties and for resolving any import problems. We accept no responsibility in case of dispute with the carriers.


We provide a full after-sales service for our products. Please contact us if necessary. A national hub (shipping address for the customer) is organised by SLIM SONIC.

All delivered equipment is tested before dispatch. We offer a two-year warranty on all our products, except for consumables, belts and elastic (one year). The warranty only covers product defects. Any damage caused by improper use and any modification or attempted repair by the customer without prior authorisation shall void the warranty.

We offer a repair service for all our products that are out of warranty. This service is chargeable. We will provide a quote once the equipment has been returned. Repairs will be carried out after full payment of the quoted amount has been received.

All returns require our prior approval. Equipment returned without prior arrangement will not be processed. The customer is responsible for all shipping costs, as well as any customs charges that may be invoiced to us upon receipt.

In case of returns under warranty, the shipping costs are always borne by the sender.


We provide an internal HIRE PURCHASE service. The terms and conditions of this service are part of a document of the same name.

General terms and conditions of sale valid from 1 October 2019.

Rental agreement with option to purchase


NEOS Health Sàrl – 19, rue de l’Aérodrome – CH-1005 ECUVILLENS (Switzerland)

Email : Tél : +41 22 925 20 20

hereinafter: NEOS


The renter whose address and contact details appear on the e-store payment record.

hereinafter: The renter

1- Purpose of the rental agreement with option to purchase:

The objects are part of pro kits 1, 2 and 3 and are an integral part of this contract. The rental and warranty conditions of the kit chosen by the renter include strict compliance with the conditions related to the warranty and to the use of the chosen kit modules. A warranty document and treatment sheet form an integral part of the shipment. The renter is required to know all the conditions, requirements and recommendations for use.

2- Rental method:

The kit chosen by the renter is linked to a SECO Control management application which authorises the kit modules to be used only once the monthly instalments have been paid within the agreed deadlines.

3- Payment of monthly instalments for pro kits

To validate each rental contract, the renter must pay the first monthly instalment. Thereafter the monthly instalments must be paid on the 5th of each month at the latest. The first instalment must be paid on the date agreed between NEOS and the renter.

The application is deactivated after the payment of the last monthly instalment has been made. The renter then becomes the owner of the kit modules.

4- Term, termination and right of ownership

This contract shall remain in effect until the end of the term provided for in the rental terms and conditions. All monthly instalments are due. In case of non-payment, the rental amounts collected, the deposit paid as well as all equipment delivered remain the sole property of NEOS. The renter must return all objects contained in the pro kit in perfect condition. The renter has no right to sublet, assign or pledge all or part of the items in the pro kit. He shall refrain from any act contrary to the right of ownership. In case of seizure or retention, the renter commits to maintaining the property rights of NEOS. In the event of non-compliance with any of these clauses, the renter puts himself at risk of civil and/or criminal prosecution.

5- Contract validity

The parties acknowledge that this contract does not require a “paper” exchange or signature. The parties accept the terms of this contract as soon as the deposit is paid to NEOS by the renter. The renter confirms that the details about him are correct.

6- Insurance

The renter confirms that he is insured against water, fire and damage as well as theft and wilful damage by third parties. The renter confirms that he will immediately take the necessary steps to insure all the items in the pro kit to the value of its list price. In the event of damage, even partial, NEOS will take the necessary steps at the expense of the renter to repair or replace the object or objects in the pro kit.

7- Place of jurisdiction

NEOS and the renter acknowledge that the place of jurisdiction for any dispute arising in connection with this contract shall be the courts of the legal domicile of NEOS.

Contract accepted by the parties on the date of payment of the deposit.